Gantt Plugin stuck on "please wait while loading"

[NightSkyDev]

I just installed Jira and the Structure Plugin. Tried the Gantt Project plugin that worked fine. Disabled it and installed the Gantt Plugin. I can configure it, set permissions, but I cannot view the gantt charts. When I click on Structure | Gannt-Chart (or Resource Planning), it just stays on the "please wait while loading" screen.

Notes:

I am using the evaluation Jira license

I am using the trial plugin license

I installed Structure first

I reindexed Jira after installing the Gantt Chart Plugin

I restared the Jira service

[Frank Polscheit · Accepted solution]

We'll follow up one-by-one per email due to privacy and individual settings not appropriate for the public.

[NightSkyDev]

Thanks Frank, the new plugin solved the problem!

[Frank Polscheit]

Hi Andrew,

the due date has no concrete meaning with respect to my Gantt-Chart addon for JIRA: please read the embedded documentation or related feedback on Atlassian Answers. An issue is displayed on a Gantt-Chart, if it has defined a planned start and end date and the related period is included within or intersects the time period being defined by from - to. Open your browsers console, you will see the corresponding JQL-statement to verify the result set within JIRA's Issue Navigator (search issues).

You can download my latest version pre-v2.3 from my server at:

• http://www.polscheit.de/plugins/jira/gantt-chart/gantt-2.3-JIRA5.0-UPM2.10.jar
• http://www.polscheit.de/plugins/jira/gantt-chart/gantt-2.3-JIRA5.1-UPM2.10.jar
• http://www.polscheit.de/plugins/jira/gantt-chart/gantt-2.3-JIRA5.2-JIRA6.0-UPM2.10.jar

Regards,
Frank

[Andrew Thomas]

I had a similar problem. I had a project version called "Beta" and some of the issues did not have due dates and time estimates. I added due dates and time estimates to all of the issues in the Beta version and now the Gantt chart gets generated (with the wrong issues, but that's a different problem).

Also, this seemed to depend on the date range that I chose when searching. Gantt chart comes up with -4w to 12w as the default date range. When I played around with that, I discovered that I could create a chart at -4w to 15w, but if I set the date range to -4w to 16w then I would get the problem you describe.

[Frank Polscheit]

What Browser and Version are you using?

[NightSkyDev]

Thanks for the really fast support Frank!

I was using the latest Chrome, but because of your question, I also tried with IE 9. Same behavior.