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Creating Custom Reports

I am not seeing an option to create a custom report.  Is there a setup missing?

2 answers

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Answer accepted
Daniel Ebers Community Leader Jan 12, 2021

Hi @Frances Moncrief

custom reports like Alexander described better above are available for Jira Service Management next-gen projects.
Is there any possibility your next-gen is a Software project?
This would explain why custom reports are not visible to you.


Yes.  It's a software project.  I am not seeing an option to create reports.  I am using the issue navigator to create some rudimentary reports.  I am hoping for more.

Daniel Ebers Community Leader Jan 13, 2021

Verified it is a software project, but not a Service Management project AND verified it is next-gen then you have options for Agile Reporting using this link:

In case the Reports are not available make sure you enable them upfront in "Project settings" >> "Features" >> "Reports"


Are you an admin on your next-gen project? 

To create a custom report:

  1. From your service project, go to Reports.
  2. Choose New report from the Projects panel.
  3. Enter a report name.
  4. Click Add series. You can add a maximum of 20 series.
  5. Enter your Series, Label, Color, and Filter by.
  6. To filter by more fields, click + More.
  7. To filter using Jira Query Language (JQL), click Switch to JQL.
  8. Click Add.

Useful links:

Create a custom report in next-gen service projects 

What are custom reports in next-gen projects?

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