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Hello Soporte!
Welcome to the Atlassian community! In order to add a custom field, you can follow the guides in the links below. Not sure if you use CLoud version or Server, so I included both. Let us know if you have any other questions.
Add a field on server version: https://confluence.atlassian.com/adminjiraserver/adding-a-custom-field-938847222.html
Add a field on cloud version: https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-a-custom-field-776636410.html
Does this answer your question?
Hola edwin muchas gracias por tu respuesta.
Realice esos puntos que menciona en la version de la nube, el problema se presenta ya que no aparece la opción de la pantalla de jira service desk JD.
Esa es la razon por la que no he podido agregar el campo.
Muchas gracias
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Te refieres a que no puedes asociar el campo a la pantalla de Jira service desk?
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edwin,
That cloud version link is going to a 404'd page. I'd like that answer if you could point to it, thanks!
Andrew
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