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Threshold based trigger stop working after minor tweaks even after rollback previous configuration

Faizan Iftikhar November 3, 2021

Dear Members,

Hope you doing good.

Trigger was working fine before but after minor tweaks it stop working even after revert with previous configurations not working, here is some details:


- Sending email every time when condition meets but now not working and giving error mentioned below

- Create new trigger but issue persist

- Changed setting from seconds to hours but rule is not executing 


Thanks in Advance!!





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Faizan Iftikhar November 3, 2021

@Liron @Emily Dang 

Good Day!!

Hope you have something to add to fix it, thanks

Charlie Gavey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 10, 2021

Hi @Faizan Iftikhar,

Thanks for your feedback! We may need to look at this issue more closely. It’s best if you raise this problem through the support portal at and we can take a closer look.


Like Mikael Sandberg likes this
Faizan Iftikhar November 10, 2021

Thanks @Charlie Gavey  have created a ticket way back but it ended with no resolution JST-699310

 I'm afraid it's not possible to create a rule to send a notification when all hours logged in the project reaches a certain threshold.


however, it works fine and suddenly stop but fail to understand why?

Can you please have a look, that would be great. 


Thanks in Advance

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