Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I'm having trouble allocating users to a particular Service Desk.

I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk required.

When I add them in Administration, Users they are able to see the main Service Desk and all the other projects, but not the new Service Desk I created.

I have also gone into the project settings, people and allocated them Service Desk Team to no avail.

I'm fairly new to Jira Service Desk, so any advise/guidance would be greatly appreciated.

1 answer

0 votes

Hi @Mabel Tse 


If you want more specific answer please share the permission scheme and "Users and Roles" to check about you specific problem. 

Hi @Pedro Felgueiras 

Thanks for your quick reply.

I'm not sure how to do this, please could you advise?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you