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Jira Servicedesk should be deployed on Same Server as Jira software or not

Jyoti Verma
Jyoti Verma May 10, 2019

We are planning to implement Datacenter approach for Jira ServiceDesk and thinking about infra & architecture for it considering we already have a JIRA Software Data center running in house.

  1. Should we go for separate web app, data servers for JIRA Service Desk
  2. Use existing servers but have a separate installation for JIRA Service Desk ( not sure if that is possible even )
  3. Deploy JIRA Service Desk package with the existing JIRA Software

 

Above decision needs to take into consideration performance of JIRA. We have existing users of JIRA software who complains app is slow. Our current IT ticket creation rate is 1000 tickets per day, so in 3 yrs it can reach 1 million records. What do you suggest?

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Danyal Iqbal
Danyal Iqbal
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May 10, 2019

 

I would much rather investigate why 1000 tickets per day are being created. How many employees/ projects/custom field do you have? What are you doing with jira (other than opening tickets).

As a rule of thumb,  poor database management ,lack of resourcess, he number of custom fields && statuses  will effect the performance much more than the number of tickets created daily.

btw.

My vote is for option 3. 

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Jyoti Verma
Jyoti Verma May 12, 2019

thank you Danyal - we are currently in process of evaluating JIRA SD, we have not started customizations yet.

 

regards

jyoti

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