Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,023
Community Members
 
Community Events
184
Community Groups

Jira Servicedesk should be deployed on Same Server as Jira software or not

We are planning to implement Datacenter approach for Jira ServiceDesk and thinking about infra & architecture for it considering we already have a JIRA Software Data center running in house.

  1. Should we go for separate web app, data servers for JIRA Service Desk
  2. Use existing servers but have a separate installation for JIRA Service Desk ( not sure if that is possible even )
  3. Deploy JIRA Service Desk package with the existing JIRA Software

 

Above decision needs to take into consideration performance of JIRA. We have existing users of JIRA software who complains app is slow. Our current IT ticket creation rate is 1000 tickets per day, so in 3 yrs it can reach 1 million records. What do you suggest?

1 answer

0 votes
Danyal Iqbal
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 10, 2019

 

I would much rather investigate why 1000 tickets per day are being created. How many employees/ projects/custom field do you have? What are you doing with jira (other than opening tickets).

As a rule of thumb,  poor database management ,lack of resourcess, he number of custom fields && statuses  will effect the performance much more than the number of tickets created daily.

btw.

My vote is for option 3. 

thank you Danyal - we are currently in process of evaluating JIRA SD, we have not started customizations yet.

 

regards

jyoti

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events