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Assign custom request type to e-mail requests

Michael Graupner

After creating a custom request type and setting SLAs for this type I'd like to assign incoming e-mails this request type. Unfortunately my custom type is not available in the selectable requests types, is it not possible or am I'm missing a setting here?

Comments

Tansu Akdeniz

Hi @Michael Graupner ,

To receive requests by email, you must have a request type with visible Summary and Description fields. All other request type fields must be optional.

You can create a new request type or modify an existing one.

Regards

Michael Graupner

Thank you very much, perfect solution.

Steven Mahoney_3tk40d

Tansu, what happens if one of the fields is somehow set to required? It seems then that all email requests will fail.

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