Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User don't receive emails from confluence ( Cannot Join in )

Hi everyone, I've signed in Confluence and invite my colleagues to collaborate. Everyone got the invitation email but one. I tried to resend the invitation several times without success. 

So we try just to create an account and join in Confluence, but the same he can't get the confirmation email to verify the account. 

Seem if he cannot receive emails from Confluence at all. We checked the junk emails as well. I cannot understand why. He has a Microsoft account has everyone in the company. Apparently there is no reason why he can't get emails and everyone else can.

Any help is appreciated.


1 answer

1 accepted

0 votes
Answer accepted

@todoynada Maybe the user already has an Atlassian account?  The user can try to log into your confluence, and then try a password reset?

If that does not help, I'd recommend to contact Atlassian support directly.

Nope, he doesn't.

How can I contact them directly? I tried to do but I was directed here. 


Thank a lot. 


Hey @Marc. I'm not paying so the support is not included for me. 

Thanks anyway.

Suggest an answer

Log in or Sign up to answer
Community showcase

The benefits of using Jira in different departments

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...

143 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you