It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I added people to my team and access is restricted when they try to access the page.

Added some people to my confluence team, went to restrictions and it said there are no restricitons on any of the pages yet they still have access restricted.

1 answer

0 votes
carolyn french Community Leader Dec 17, 2019

Hi Eric, and welcome!

Did you add the people to the Space permissions to view? If you are space admin, you can check on this.

Best of luck,


Hi Carolyn! 

Thanks for the quick response. Unfortunately when I try to add them to space permissions their name does not show up. I am trying to add two people and I cannot even tag them in comments. I am able to add other people in my company but not the people I need to. I have added both people to my team and they have accounts, for some reason they just do not show up. Any idea on how to fix this? 

carolyn french Community Leader Dec 17, 2019

Did you confirm that the two people have product access (just another thing to check since you say they have accounts)?

Can you screenshot where you've added them to your team? From the documentation, seems like teams are across sites, so that doesn't necessarily give them access.

I added them using this link, I clicked under "my teams" and went to "add people", I was able to add them both no problem. However, when I go to Space Settings and go to Edit Permissions their names do not show up. I tried adding other co-workers who weren't even part of the team and their names showed up. 

carolyn french Community Leader Dec 20, 2019

And did you check in the admin section to make sure they have product access?

Otherwise, I'm not sure why this is happening. Maybe Atlassian Support can give you a better idea for troubleshooting.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in New to Confluence

Fast-track your Confluence onboarding with the Confluence product guides!

Hey there! New in town? Check out the new Confluence product guides! They are chock-full of helpful tips, tricks, and best practices to get you and your team started.  Here’s a quick overview...

760 views 3 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you