Problems Connecting to the Atlassian Marketplace

[nithesh nithu]

I am getting the below error when I try to search for add-ons (Find new add-ons).

"The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information... "

There is no firewall restriction too as i had completely disabled the firewall. But I am using JIRA in VPN based network, will it be due to the firewall restriction of VPN?

If so how to disable it, as I need to instruct the VPN team on the steps.

Request suggestions to overcome this issue, as I need to purchase few add-ons.

Regards,

Nithesh.

[Edwin Kyalangalilwa]

Hi Nitesh,

You can either download the jar/cbr file from https://marketplace.atlassian.com and import manually 

or configuring the JVM to use the VPN proxy

How to Configure an Outbound HTTP and HTTPS Proxy for JIRA applications

[nithesh nithu]

Hi Edwin,

Thanks for the help it worked. I was able to download the add-on for eazyBI server version but not for cloud version. Not sure why?

Thanks,

Nithesh.

[Edwin Kyalangalilwa]

Here is the cloud version. They have two separate ones.

eazyBI Reports and Charts for Jira Cloud

Usually you can select which platform from the dropdown.