Jira quick reload plugin doesn't work on service desk queue

when we are opening any ticket on servicedesk queue then notification is not working ,but working when we are opening the ticket seprately . 


for example : projects/TES/queues/custom/1/TES-2  is not working 

/browse/TES-2  working for this URL 

Is there any workaround to fix this problem ?

1 answer

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We have the same issue :(

Does anyone knows the way to solve it? Maybe there are some settings to change?

try with commenting : 

 issueIsVisible: function () {
return JIRA.Issues.Api.issueIsVisible();

from jiraApi.js file . 

Nothing changed :(

Opened page with URL like /projects/... has no alerts

Page with URL like /browse/... has alerts

Have you removed it from main.js as well ,because for me it working fine after doing refactor 

I did.

And from updating/console.js (I found there issueIsVisible).

But nothing changed. 

p.s. thanks for your quick support and attention

I  have checked my code and did the same changes and its working perfectly fine for both scenario ,jst check if u have missed something :have u removed it from :

function changesSuccessHandler(data) {
if (data.issueChanged && jiraApi.issueIsVisible()) {
events.trigger('updater:issueStale', data);

function detectChangeHandler() {
if (jiraApi.issueIsVisible()) {

these function and try with

 if (JIRA && JIRA.Issue && JIRA.Issue.getIssueId && JIRA.Issues && JIRA.Issues.Api && JIRA.Issues.Api.refreshSelectedIssue &&! JIRA.Issues.IssueTableView)  in main.js file . it should work .

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