when we are opening any ticket on servicedesk queue then notification is not working ,but working when we are opening the ticket seprately .
for example : projects/TES/queues/custom/1/TES-2 is not working
/browse/TES-2 working for this URL
Is there any workaround to fix this problem ?
We have the same issue :(
Does anyone knows the way to solve it? Maybe there are some settings to change?
try with commenting :
issueIsVisible: function () {
return JIRA.Issues.Api.issueIsVisible();
from jiraApi.js file .
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Nothing changed :(
Opened page with URL like /projects/... has no alerts
Page with URL like /browse/... has alerts
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Have you removed it from main.js as well ,because for me it working fine after doing refactor
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I did.
And from updating/console.js (I found there issueIsVisible).
But nothing changed.
p.s. thanks for your quick support and attention
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I have checked my code and did the same changes and its working perfectly fine for both scenario ,jst check if u have missed something :have u removed it from :
function changesSuccessHandler(data) {
if (data.issueChanged && jiraApi.issueIsVisible()) {
events.trigger('updater:issueStale', data);
}
}
function detectChangeHandler() {
if (jiraApi.issueIsVisible()) {
ajaxManager.getIssueUpdates()
.done(changesSuccessHandler);
}
}
these function and try with
if (JIRA && JIRA.Issue && JIRA.Issue.getIssueId && JIRA.Issues && JIRA.Issues.Api && JIRA.Issues.Api.refreshSelectedIssue &&! JIRA.Issues.IssueTableView) in main.js file . it should work .
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