No Approval group mentioned..jpg
Hello,
As shown in the picture I have an approval status where 3 groups need to approve. The issue I have is that the approval group name disappeard once I approve the ticket. Only the name is still visible. In the pending approval you still see the group name.
Is it possible to show the group names even if an approval is given? I know it is captured in the history tab, but if you handle many tickets you would like to see it directly.
I would expect something like this "Approved by Stefan de Pagter on behalf of RFC-Test2 on 22/10/2015 15:50;34.
Please can this be done? It would help us a lot.
Thank you and regards,
Stefan
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