Cannot use Screenmail Recording for Jira

Hi there,

I just downloaded a trial plugin for Screenmail, installed the eval licence key and wanted to try out the software.

I raised a JIRA ticket, go to Link -> Screen recording, and I ended up with this very long error screen.

Cause:
com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library: Database: - name:PostgreSQL - version:8.4.13 - minor version:4 - major version:8 Driver: - name:PostgreSQL Native Driver - version:PostgreSQL 9.0 JDBC4 (build 801) org.postgresql.util.PSQLException: ERROR: column "project_Id" does not exist Position: 53

Stack Trace: [hide]

com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
	- name:PostgreSQL
	- version:8.4.13
	- minor version:4
	- major version:8
Driver:
	- name:PostgreSQL Native Driver
	- version:PostgreSQL 9.0 JDBC4 (build 801)

org.postgresql.util.PSQLException: ERROR: column "project_Id" does not exist
  Position: 53
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.find(EntityManagedActiveObjects.java:141)
	at com.atlassian.activeobjects.osgi.DelegatingActiveObjects.find(DelegatingActiveObjects.java:76)
	at sun.reflect.GeneratedMethodAccessor525.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy1736.find(Unknown Source)
	at com.dreambroker.jira.plugins.activeobject.ProjectDataServiceImpl.getProjectData(ProjectDataServiceImpl.java:28)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:79)
	at com.atlassian.activeobjects.tx.TransactionalProxy.access$000(TransactionalProxy.java:18)
	at com.atlassian.activeobjects.tx.TransactionalProxy$1.doInTransaction(TransactionalProxy.java:63)
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25)
	at com.atlassian.jira.DefaultHostContextAccessor.doInTransaction(DefaultHostContextAccessor.java:34)
	at sun.reflect.GeneratedMethodAccessor176.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
	at $Proxy421.doInTransaction(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor176.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at $Proxy421.doInTransaction(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor176.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at $Proxy421.doInTransaction(Unknown Source)
	at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21)
	at sun.reflect.GeneratedMethodAccessor179.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy705.execute(Unknown Source)
	at com.atlassian.activeobjects.internal.SalTransactionManager.inTransaction(SalTransactionManager.java:23)
	at com.atlassian.activeobjects.internal.AbstractLoggingTransactionManager.doInTransaction(AbstractLoggingTransactionManager.java:19)
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.executeInTransaction(EntityManagedActiveObjects.java:244)
	at com.atlassian.activeobjects.osgi.DelegatingActiveObjects.executeInTransaction(DelegatingActiveObjects.java:121)
	at sun.reflect.GeneratedMethodAccessor530.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
	at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
	at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
	at $Proxy1736.executeInTransaction(Unknown Source)
	at com.atlassian.activeobjects.tx.TransactionalProxy.executeInTransaction(TransactionalProxy.java:57)
	at com.atlassian.activeobjects.tx.TransactionalProxy.invokeInTransaction(TransactionalProxy.java:47)
	at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:35)
	at $Proxy1743.getProjectData(Unknown Source)
	at com.dreambroker.jira.plugins.DreambrokerVideoLinkModuleAction.doDefault(DreambrokerVideoLinkModuleAction.java:212)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
	at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:433)
	at webwork.action.ActionSupport.execute(ActionSupport.java:157)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:221)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:150)
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:153)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:22)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
	at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:124)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:71)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:157)
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:78)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
	at java.lang.Thread.run(Thread.java:662)
Caused by: org.postgresql.util.PSQLException: ERROR: column "project_Id" does not exist
  Position: 53
	at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2102)
	at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1835)
	at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:388)
	at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:273)
	at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
	at org.apache.commons.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:96)
	at net.java.ao.EntityManager.find(EntityManager.java:729)
	at net.java.ao.EntityManager.find(EntityManager.java:657)
	at net.java.ao.EntityManager.find(EntityManager.java:629)
	at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.find(EntityManagedActiveObjects.java:137)
	... 252 more

Referer URL: http://support.apscore.com.au:9090/browse/STRAK-175

Build Information:
Uptime : N/A
Version : 5.1.3
Build Number : 782
Build Date : Tue Aug 14 00:00:00 EST 2012
Build Revision : 4389c897ff46ac633147bfa0023fbc37f3cb8ca3
Atlassian Partner : null
Installation Type : Standalone
Server ID : BIZV-N1QA-8ZXV-YI9S
Last Upgrade : 04/Sep/12 4:43 PM (v4.4.1#660)

Server Information:
Application Server: Apache Tomcat/6.0.32
Servlet Version: 2.5

File Paths:
Location of entityengine.xml: file:/opt/atlassian/jira-5.1.3/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: /var/atlassian/jira/log/atlassian-jira.log

Memory Information:
Total Memory: 682 MB
Free Memory: 459 MB
Used Memory: 223 MB
Total PermGen Memory: 256 MB
Free PermGen Memory: 73 MB
Used PermGen Memory: 182 MB

System Information:
System Date : Tuesday, 30 Oct 2012
System Time : 18:14:17 +1100
Current Working Directory : /opt/atlassian/jira-5.1.3/bin
Java Version : 1.6.0_26
Java Vendor : Sun Microsystems Inc.
JVM Version : 1.0
JVM Vendor : Sun Microsystems Inc.
JVM Implementation Version : 20.1-b02
Java Runtime : Java(TM) SE Runtime Environment
Java VM : Java HotSpot(TM) 64-Bit Server VM
User Name : jira
User Timezone : Australia/Sydney
User Locale : English (Australia)
System Encoding : UTF-8
Operating System : Linux 2.6.32-5-amd64
OS Architecture : amd64
Application Server Container :
Database type : postgres72
Database JNDI address : postgres72 jdbc:postgresql://127.0.0.1:5432/jiradb
Database URL : Hidden
Database version : 8.4.13
Database driver : PostgreSQL Native Driver PostgreSQL 9.0 JDBC4 (build 801)
External user management : OFF
JVM Input Arguments : -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -XX:+PrintGCDateStamps -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/atlassian/jira/endorsed -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp

Language Info:

Installed languages: English (UK)
English (United States)
French (France)
German (Germany)
Japanese (Japan)
Spanish (Spain)
Default language: English (Australia) - System Default

Request Information:
- Request URL: http://support.apscore.com.au:9090/500page.jsp
-
Scheme: http
- Server: support.apscore.com.au
- Port: 9090
- URI: /500page.jsp
- Context Path:
- - Servlet Path: /500page.jsp
- - Path Info: null
- - Query String: id=17904&decorator=dialog&inline=true&_=1351580766629

Request Attributes
- javax.servlet.forward.request_uri : /secure/DreambrokerVideoLinkModuleAction!default.jspa
- javax.servlet.forward.context_path :
- javax.servlet.forward.servlet_path : /secure/DreambrokerVideoLinkModuleAction!default.jspa
- javax.servlet.forward.path_info : /500page.jsp
- javax.servlet.forward.query_string : id=17904&decorator=dialog&inline=true&_=1351580766629
- jira.request.time.micros : 0
- com.newrelic.agent.TRANSACTION_NAME : /*.jspa
- atlassian.core.seraph.original.url : /secure/DreambrokerVideoLinkModuleAction!default.jspa?id=17904&decorator=dialog&inline=true&_=1351580766629
- javax.servlet.error.servlet_name : action
- com.atlassian.jira.web.filters.JiraFirstFilter_alreadyfiltered : true
- com.atlassian.gzipfilter.GzipFilter_already_filtered : true
- loginfilter.already.filtered : true
- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
- jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@6b02cf47
- com.atlassian.jira.web.filters.JiraLastFilter_alreadyfiltered : true
- com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
- jira.request.username : andy.wong
- javax.servlet.error.request_uri : /secure/DreambrokerVideoLinkModuleAction!default.jspa
- com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter_already_filtered : true
- jira.webwork.cleanup : false
- com.atlassian.labs.botkiller.BotKillerFilter : true
- jira.request.start.millis : 1351581257888
- com.atlassian.bonfire.web.filters.BonfireP3PFilter_alreadyfiltered : true
- com.atlassian.jira.web.filters.accesslog.AccessLogRequestInfoexit.called : true
- jira.request.assession.id : 1htykfn
- os_securityfilter_already_filtered : true
- com.atlassian.jira.web.filters.JiraPostEncodingFilter_alreadyfiltered : true
- jira.session.max.inactive.interval : 18000
- javax.servlet.error.message :
- jira.session.last.accessed.time : 1351581256065
- webwork.result : Value stack =========== ===========
- com.atlassian.seraph.auth.LoginReason : OK
- jira.request.id : 1094x3868x1
- javax.servlet.error.status_code : 500
- com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
- javax.servlet.error.exception : javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library: Database: - name:PostgreSQL - version:8.4.13 - minor version:4 - major version:8 Driver: - name:PostgreSQL Native Driver - version:PostgreSQL 9.0 JDBC4 (build 801) org.postgresql.util.PSQLException: ERROR: column "project_Id" does not exist Position: 53

Request Logging
0 log statements generated by this request:

Listeners
- Issue Assignment Listener (com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener)
- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)

Services
- Backup Service (com.atlassian.jira.service.services.export.ExportService)
- Delay: 720 minutes
- USE_DEFAULT_DIRECTORY: true
- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
- Delay: 1 minutes
- NotificationCacheUpdateJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 1440 minutes
- pluginJobName: NotificationCacheUpdateJob-job
- repeatInterval: 86400000
- initiallyFired: true
- PluginLicenseExpiryJob-job (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 1440 minutes
- pluginJobName: PluginLicenseExpiryJob-job
- repeatInterval: 86400000
- initiallyFired: true
- Service Provider Session Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 479 minutes
- pluginJobName: Service Provider Session Remover
- repeatInterval: 28800000
- initiallyFired: false
- Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 480 minutes
- com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 1 minutes
- pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
- repeatInterval: 60000
- initiallyFired: true
- com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor(com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
- Delay: 5 minutes
- pluginJobName: com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor
- repeatInterval: 300000
- initiallyFired: true

Plugins
- ActiveObjects Plugin - OSGi Bundle 0.19.7 - Plugin by Atlassian
- Enabled
- Admin Menu Sections 1.0 - Plugin by Atlassian
- Enabled
- Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation
- Enabled
- Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation
- Enabled
- Applinks Product Plugin 3.7.3 - Plugin by Atlassian
- Enabled
- build: 10
- Atlassian - Administration - Quick Search - JIRA 1.0 - Plugin by Atlassian
- Enabled
- Atlassian Bonfire - JIRA Plugin 2.4.1 - Plugin by Atlassian
- Enabled
- plugin-icon: includes/images/bonfire_marketplace_icon_16.png
- plugin-logo: includes/images/bonfire_marketplace_icon_48.png
- atlassian-licensing-enabled: true
- Atlassian Bot Session Killer 1.7.1 - Plugin by Atlassian
- Enabled
- Atlassian Embedded Crowd - Administration Plugin 1.4.3 - Plugin by Atlassian
- Enabled
- Atlassian Gadgets OAuth Service Provider Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- Atlassian GreenHopper 6.0.4 - Plugin by Atlassian
- Enabled
- post.install.url: /secure/RapidStart.jspa
- configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin
- post.update.url: /plugins/servlet/greenhopper/whats-new
- plugin-icon: includes/images/upm/plugin-icon.png
- plugin-logo: includes/images/upm/plugin-logo.png
- atlassian-licensing-enabled: true
- Atlassian JIRA - Plugins - Admin Summary Component 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Application Properties 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Closure Template Renderer 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Common AppLinks Based Issue Link Plugin 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Confluence Link 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Gadgets Plugin 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Header Plugin 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Invite User 1.5 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Issue Navigation 1.0.46 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Issue Web Link 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - Look And Feel Logo Upload Plugin 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Mail Plugin 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - My JIRA Home 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - OAuth Consumer SPI 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - OAuth Service Provider SPI 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Project Config Plugin 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Quick Edit Plugin 1.0.46 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - REST Plugin 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - Remote JIRA Link 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian JIRA - Plugins - SAL Plugin 5.1.3 - Plugin by Atlassian Software Systems
- Enabled
- Atlassian JIRA - Plugins - Share Content Component 5.1.3 - Plugin by Atlassian
- Enabled
- Atlassian JIRA - Plugins - View Issue Panels 5.1.3 - Plugin by ${project.organization.name}
- Enabled
- Atlassian OAuth Admin Plugin 1.4.1 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Consumer Plugin 1.4.1 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Consumer SPI 1.4.1 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Service Provider Plugin 1.4.1 - Plugin by Atlassian
- Enabled
- Atlassian OAuth Service Provider SPI 1.4.1 - Plugin by Atlassian
- Enabled
- Atlassian REST - Module Types 2.6.5.1 - Plugin by Atlassian
- Enabled
- Atlassian Remote Apps - Plugin 0.4.490 - Plugin by Atlassian
- Enabled
- Atlassian Soy Templates - Plugin 1.1.3 - Plugin by Atlassian
- Enabled
- Atlassian Template Renderer API 1.4.2 - Plugin by Atlassian
- Enabled
- Atlassian Template Renderer Velocity 1.6 Plugin 1.4.2 - Plugin by Atlassian
- Enabled
- Atlassian UI Plugin 3.7-m6 - Plugin by Atlassian
- Enabled
- Atlassian Universal Plugin Manager - Plugin License Storage plugin 2.3 - Plugin by Atlassian Pty Ltd
- Enabled
- Atlassian Universal Plugin Manager Plugin 2.6.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
- Enabled
- Crowd REST API 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Crowd REST API 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Crowd System Password Encoders 1.0 - Plugin by Atlassian Software Systems
- Enabled
- Custom Field Types & Searchers 1.0 - Plugin by Atlassian
- Enabled
- Embedded Gadgets Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- English (United Kingdom) Language Pack 5.1.3 - Plugin by Atlassian
- Enabled
- English (United States) Language Pack 5.1.3 - Plugin by Atlassian
- Enabled
- FishEye Plugin 5.0.7 - Plugin by Atlassian Software Systems
- Enabled
- Gadget Dashboard Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- Gadget Directory Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- Gadget Spec Publisher Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- HipChat 1.1.7 - Plugin by Atlassian
- Enabled
- ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Issue Operations Plugin 1.0 - Plugin by Atlassian
- Enabled
- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian
- Enabled
- Issue Views Plugin 1.0 - Plugin by Atlassian
- Enabled
- JDOM DOM Processor 1.0.0 - Plugin by SpringSource
- Enabled
- JIRA Active Objects SPI implementation 0.19.7 - Plugin by Atlassian Software Systems
- Enabled
- JIRA Activity Stream Plugin 5.1.4 - Plugin by Atlassian
- Enabled
- JIRA Bamboo Plugin 5.1 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- configure.url: /secure/admin/jira/ViewBambooApplicationLinks.jspa
- JIRA Footer 1.0 - Plugin by Atlassian
- Enabled
- JIRA French (France) Language Pack 5.1.3-v2r2037-2012-08-24 - Plugin by Atlassian Community
- Enabled
- JIRA German (Germany) Language Pack 5.1.3-v2r5332-2012-08-23 - Plugin by Atlassian Community
- Enabled
- JIRA Importers Plugin (JIM) 4.4 - Plugin by Atlassian
- Enabled
- JIRA Issue Collector Plugin 1.2.5 - Plugin by Atlassian
- Enabled
- JIRA JSON-RPC Plugin 1.0.4 - Plugin by Atlassian Software
- Enabled
- JIRA Japanese (Japan) Language Pack 5.1.2-v2r12902-2012-08-09 - Plugin by Atlassian Community
- Enabled
- JIRA Misc Workflow Extensions 2.5.2 - Plugin by Innovalog
- Enabled
- JIRA Monitoring Plugin 05.5 - Plugin by Atlassian
- Enabled
- JIRA Spanish (Spain) Language Pack 5.1.3-v2r11498-2012-08-23 - Plugin by Atlassian Community
- Enabled
- JIRA Streams Inline Actions Plugin 5.1.4 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- JIRA Time Zone Detection plugin 1.5 - Plugin by Atlassian
- Enabled
- JIRA TimeSheet Plugin 2.3.6 - Plugin by Andriy Zhdanov
- Enabled
- plugin-banner: images/timesheet-plugin-banner.png
- plugin-icon: images/timesheet-plugin-icon.png
- plugin-logo: images/timesheet-plugin-logo.png
- atlassian-licensing-enabled: true
- JIRA Usage Hints 1.0 - Plugin by Atlassian
- Enabled
- JIRA Welcome Plugin 1.1.10 - Plugin by Atlassian
- Enabled
- JIRA iCalendar Plugin 1.0.9 - Plugin by Atlassian
- Enabled
- JQL Functions 1.0 - Plugin by Atlassian
- Enabled
- JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Keyboard Shortcuts Plugin 1.0 - Plugin by Atlassian
- Enabled
- Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
- Enabled
- Opensocial Plugin 3.2.0-m2 - Plugin by Atlassian
- Enabled
- Preset Filters Sections 1.0 - Plugin by Atlassian
- Enabled
- Project Panels Plugin 1.0 - Plugin by Atlassian
- Enabled
- Project Role Actors Plugin 1.0 - Plugin by Atlassian
- Enabled
- ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems
- Enabled
- ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource
- Enabled
- RPC JIRA Plugin 5.0.5 - Plugin by Atlassian
- Enabled
- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian
- Enabled
- Renderer Plugin 1.0 - Plugin by Atlassian
- Enabled
- Reports Plugin 1.0 - Plugin by Atlassian
- Enabled
- ScreenMail - Screen recording for Jira 1.01 - Plugin by Dream Broker
- Enabled
- configure.url: /plugins/servlet/com.dreambroker.jira.plugins.dreambroker-jira-plugin/license
- plugin-icon: images/favicon.png
- plugin-banner: images/banner-screenmail-920x450.png
- vendor-logo: images/logo-dreambroker-72x72.png
- plugin-logo: images/logo-screenmail-72x72.jpg
- vendor-icon: images/vendor-icon.png
- atlassian-licensing-enabled: true
- Streams API 5.1.4 - Plugin by Atlassian
- Enabled
- Streams Core Plugin 5.1.4 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- Streams Inline Actions Plugin 5.1.4 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- Streams Plugin 5.1.4 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- Streams SPI 5.1.4 - Plugin by Atlassian
- Enabled
- Streams Third Party Provider Plugin 5.1.4 - Plugin by Atlassian
- Enabled
- Support Tools Plugin 3.0.9 - Plugin by Atlassian Support
- Enabled
- Top Navigation Bar 1.0 - Plugin by Atlassian
- Enabled
- User Format 1.0 - Plugin by Atlassian
- Enabled
- User Navigation Bar Sections 1.0 - Plugin by Atlassian
- Enabled
- User Profile Links 1.0 - Plugin by Atlassian
- Enabled
- User Profile Panels 1.0 - Plugin by Atlassian
- Enabled
- View Project Operations Sections 1.0 - Plugin by Atlassian
- Enabled
- Web Resources Plugin 1.0 - Plugin by Atlassian
- Enabled
- Webwork Plugin 1.0 - Plugin by Atlassian
- Enabled
- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian
- Enabled
- Workflow Designer Plugin 2.6.13 - Plugin by Atlassian
- Enabled
- Workflow Plugin 1.0 - Plugin by Atlassian
- Enabled
- jira-help-tips 0.22 - Plugin by Atlassian
- Enabled

Do you have any ideas why all of a sudden stopped working?

Thanks

3 answers

1 accepted

We have released a fix for this issue in v1.02 of ScreenMail - Screen Recording for JIRA plugin which was released today (Nov 2nd, 2012).

The issue only affected the JIRA instances based on PostgreSQL database.

Please upgrade your plugin to this version and try again. The update option should be available to you in the plugin administration. Nothing more should be required, and the next time you go to the Screen Recording tab, you should be able to start the screen recorder.

Can you confirm that after you do the upgrade, the problem is resolved?

Regarding your point about you JIRA server instability, I do not think it has anything to do with the plugin. It seems conincidental. But if you learn more about the instability and what is causing it, please let us know.

Again, sorry about the extra hassle. You may also contact us directly at our support address ( https://marketplace.atlassian.com/plugins/com.dreambroker.jira.plugins.dreambroker-jira-plugin/version/1021/support ) for any questions in the future.

Hi there,

Sorry for my very late reply. Our JIRA server environment had experienced numerous server shutdown issues for over two weeks. We've been busy trying to restore its normal operating status during that time - now everything's resolved.

And I can confirm that your Screenmail plugin has got nothing to do with its server shutdown behaviour.

On another note, I was finally able to install and configure your plugin for use. No trouble whatsoever! It works brilliantly.

I have some questions:

  1. After recording these videos, where do these videos get stored? Are they stored in our postgres database? Or are they stored in the cloud storage somewhere?
  2. How long does the video get uploaded once finish recording? I notice that when I did first upload and the video's recorded length was about 1 minute, it does take a few minutes to load meaning there's lot of waiting time from a user's perspective, which is my main concern.
  3. Is there a limit of how many videos each ticket is allowed to have? This question tied to the Q1 as I want to understand if there's any possible impact on the storage space for uploading unlimited videos.

If you could get back to me on these questions, that would be greatly appreciated.

Hello,

1. The videos are stored in Dream Broker's secure cloud servers. (the price of the plugin includes unlimited storage)

2. The faster your connection is the faster it will upload but the resolution plays also a big part. With a normal internet connection and a resolution 1024x768 a 1minute video should upload roughly in 30-60 seconds. We have optimized our platform since 2007 and it is a very robust and fast platform. In practice this means that there should be no significant delays when making videos. If you have a normal internet connection and its taking very long do not hesitate to contact our helpdesk so we can investigate the issue closer.

3. From our side there are no limits, they are attached with web links to the issue, so if there is a limit for web links it will also affect our plugin. As the videos are stored on our cloud servers there is no risk of filling up your own server with videos.

If you have any other questions I will gladly help you out. We offer full support to all of our trial users.

Thank you for the replies.

Whilst the product is great for good use, can I recommend a possible feature for this plugin? For every video you record, can you put titles or tags on these videos to describe what these recorded videos are.

At the moment, in the screen recording screen, you see a list of all the recorded videos and they come with timestamps on them. I thought it would be useful if click on one of them, on the right side of the screen, you will see the title or tags of the video that describes what the video is about. Right now, I can't tell them which videos I recorded apart if I forget what their content was about the next day.

Hope this makes. Let me know if you have any questions.

Hello,

thanks for the improvement idea, we will take this into consideration when we develop the plugin.

Hi,

for some reason, the recorder has failed to bind the video collection to the project. I have passed this issue to our tech team. We should be able to get back to you on Thursday Nov 1st about this.

Is it possible for you to create a quick test project with a dummy issue and try out if this happens there as well?

Hi,

I tried that too. It's the same result.

And we're using the latest Jira and UPM versions at the moment.

Hi,

this issue seems to be specific to PostgreSQL. We have a fix and will test it tomorrow. If we can confirm that this resolves the issue, we will release the fix to the the plugin immediately.

In any case, I will let you know later this week how it goes. Thanks for pointing this out, and sorry for the trouble!

Thank you. I'll look forward to hearing from you as soon as you update me on this fix.

Also while you're working on this fix, we noticed that after enabling ScreenMail plugin a couple of days ago, our JIRA server has been 'misbehaving' lately.

Our JIRA server keeps shutting down or stops responding and it occurs once a day. I had to reboot the server each this happened. This all happened since I enabled the plugin on our JIRA server.

Seems concidental.. But can you please check what would cause this problem?

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