I can't install scroll office. System gave the error message: An unexpected error occurred. Please refer to the logs for more information.
I checked the log. Any advise for this issue? thanks.
atlassian.plugin | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.admin.actions | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.cache.coherence.hibernate.CoherenceCacheStrategy | ERROR | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.cluster | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.cluster.safety | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.content.render.xhtml.migration | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.event.listeners.ResetHiLoAfterImportListener | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.importexport.actions.ImportLongRunningTask | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.importexport.impl.PdfExporter | ERROR | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option value="WARN">WARN</option> <option selected="selected" value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.lifecycle | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.rpc.auth.TokenAuthenticationInvocationHandler | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.search.v2.lucene.SearcherAction | WARN | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.security.login.DefaultLoginManager | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.servlet.ConfluenceServletDispatcher | WARN | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option value="INFO">INFO</option> <option selected="selected" value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.status.SystemErrorInformationLogger | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.upgrade | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.user.DefaultUserAccessor | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.user.crowd | INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
com.atlassian.confluence.user.migratio |
INFO | <select name="levelNames"><option value="ALL">ALL</option> <option value="DEBUG">DEBUG</option> <option selected="selected" value="INFO">INFO</option> <option value="WARN">WARN</option> <option value="ERROR">ERROR</option> <option value="FATAL">FATAL</option> </select> | Remove |
Hi David,
Please try to add the log level com.k15t with ALL information and install the plugin again. The log should contain more information afterwards...
If you contact support.k15t.com they will ask you for
* a support zip which can be generated in the Confluence Admin Console/UI
* Confluence version
* Scroll Office version
Cheers,
Tobias
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.