Zephyr test cases disappearing in JIRA Server 8.2

Conor Blessing
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December 12, 2019

Hi there,

Some of our users in a specific project are reporting test steps disappearing when trying to execute a test cycle.

I've done a full JIRA re-index and also a Zephyr re-index for the particular project but the issue persists.

Any ideas?

Thanks for your help.


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Alex Koxaras _Relational_
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January 11, 2023

Hi @Conor Blessing 

Contacting smartbear is the best thing to do. Most likely they will require from you the support.zip file, but they'll guide you through.

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