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Zendesk Support tab not loading Comments

Laura Barros
Laura Barros Aug 05, 2021

Hey everyone, 

I have integrated Zendesk Support with JIRA, but many of my team members, that only have Jira Access, are not being able to see Zendesk comments on Zendesk Support Tab.

It seems you can comment on it, but you can't see the comments coming from Zendesk. It keeps loading without any results:

https://prnt.sc/1jhc821

And then there is an error on console, a 404 to the jiraplugin.zendesk.com

It is not happening to me, or to my team that have zendesk access, but it is happening to many developers that use Jira only, and it is really blocking the work for us. 

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2 answers

1 vote
Mattias Seeman
Mattias Seeman Feb 16, 2022

Found the problem and a workaround for my case:

The DuckDuckGo browser plugin seems to "block" the call to jiraplugin.zendesk.com, because "Unknown Privacy Practices" (no further explanation).

After disabling privacy protection for our Jira site in the DuckDuckGo plugin, comments load.

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0 votes
Ove Taksdal
Ove Taksdal Sep 24, 2021

Hi Laura 

My team is also experiencing the same. 

Did you have any luck?

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