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I have a workflow that uses a Fast Track to enter a specific status(Waiting for Customer) when a ticket is created if a certain component is present on the ticket. The Fast Track works, and enters the status with no problem.
However, I also want a ProForma form to be added when tickets enter that status. For some reason, the form's automation (below) is triggered when I make that transition manually or with an automation rule on the Jira project, but not when the fast track makes it. Has anyone else encountered this problem?
Currently, I have to use a transition from the status to itself that is run with an automation rule every minute, which is not ideal.
I'm not sure I understand what you mean by "new Automation form components". Is this just an update to ProForma, or an extra set of components that we need to add to our Jira instance to make ProForma automation work well with it?
If you're referring to a Jira Cloud feature, we are on Jira Server
Hi @Shelby -- I'm on the Atlassian team and am a former member of the ProForma team at ThinkTilt. ProForma was acquired last year. All ThinkTilt support links will bring you to Atlassian.
Have you submitted a support request? I work mostly with the Cloud products. The support team should be able to point you in the right direction.
If you raise a ticket, let me know and I can try to steer it.