Why do I get error URL is not externally reachable. Please check your logs and try again?

Ziba Zeinali
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 3, 2022

I get error URL is not externally reachable. Please check your logs and try again. while trying to save configuration for Call Center for jira service management.

Can you please tell me what is the problem?

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 3, 2022

Welcome to the Atlassian Community!

This means the app is configured to look up a website and presumably get some data from it.  Either the site is down, or your network is blocking it.

Check the settings of the app - I expect they will contain the URL it is trying to reach out to.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events