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Why do I get error URL is not externally reachable. Please check your logs and try again?

Ziba Zeinali
Ziba Zeinali
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August 3, 2022

I get error URL is not externally reachable. Please check your logs and try again. while trying to save configuration for Call Center for jira service management.

Can you please tell me what is the problem?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 3, 2022

Welcome to the Atlassian Community!

This means the app is configured to look up a website and presumably get some data from it.  Either the site is down, or your network is blocking it.

Check the settings of the app - I expect they will contain the URL it is trying to reach out to.

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