Hallo,
i have created a new user who should work via REST in our JIRA Service Management (DC) instance.
If the user logs in, he sees the project and sees the tickets
If I make a REST query "https://JSM-URL/rest/servicedeskapi/request"
I get the following JSON:
Why does REST not delivery the requests?
The same with the queues of the project:
https://JSM-URL/rest/servicedeskapi/queues/PROJECTID
The user has the role "customer" ...
Thank you very much.
Istvan
Hi,
Did the user create at least one issue ? the first api will show all the request he has created. The second API is for the agent and not the customer so he cannot access to this endpoint.
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