User with customer permissions does not see own request via REST

[Atlassianist]

Hallo, 

i have created a new user who should work via REST in our JIRA Service Management (DC) instance. 

If the user logs in, he sees the project and sees the tickets

If I make a REST query "https://JSM-URL/rest/servicedeskapi/request"

I get the following JSON:

---

{

    "size": 0,

    "start": 0,

    "limit": 50,

    "isLastPage": true,

    "_links": {

        "base": "JSM-URL",

        "context": "",

        "self": "JSM-URL/rest/servicedeskapi/request"

    },

    "values": []

}

---

Why does REST not delivery the requests?

The same with the queues of the project:

https://JSM-URL/rest/servicedeskapi/queues/PROJECTID

---

{

    "errorMessage": "Sie sind nicht berechtigt, auf dieses Serviceprojekt zuzugreifen.",

    "i18nErrorMessage": {

        "i18nKey": "sd.agent.servicedesk.error.project.nopermission",

        "parameters": []

    }

}

The user has the role "customer" ...

Thank you very much.

Istvan 

[Mohamed Benziane]

Hi,

Did the user create at least one issue ? the first api will show all the request he has created. The second API is for the agent and not the customer so he cannot access to this endpoint.