User with customer permissions does not see own request via REST

Atlassianist July 28, 2023


i have created a new user who should work via REST in our JIRA Service Management (DC) instance. 

If the user logs in, he sees the project and sees the tickets

If I make a REST query "https://JSM-URL/rest/servicedeskapi/request"

I get the following JSON:

    "_links": {
    "values": []

Why does REST not delivery the requests?

The same with the queues of the project:


    "errorMessage""Sie sind nicht berechtigt, auf dieses Serviceprojekt zuzugreifen.",
    "i18nErrorMessage": {
        "parameters": []

The user has the role "customer" ...

Thank you very much.




1 answer

0 votes
Mohamed Benziane
Community Leader
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July 28, 2023


Did the user create at least one issue ? the first api will show all the request he has created. The second API is for the agent and not the customer so he cannot access to this endpoint.

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