Unable to set the value of a custom field in Clone+ for Jira

Kiranped December 9, 2020

Unable to set the value of a custom field in Clone+ for Jira, below is my property.

# This field is a Single select field

# Setting fields from property values
1.plus.set.customfield_20301 = QA

 

Above property is not working as I click on custom Clone+ profile, the customfield value is not auto set

1 answer

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Reshma Begum _Appfire_
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December 9, 2020

Hi @Kiranped ,

We are from the Bobswift support team and we have created a support request https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-5361 in our portal. Please access the Support request and once you signup, please let us know your username so that we can add yourself as the reporter of the support request.

To set the value to the custom field using Clone plus for Jira, please add the configuration as given below in your Clone plus properties file.

 

1.plus.ignoreFields = customfield_10503
1.plus.set.customfield_10503 = QA

 

Please add the above and if you are facing any more issues, please add the comment to the above-referred support request and we will be happy to assist you further.

Thanks,

Reshma

Kiranped December 10, 2020

@Reshma Begum _Appfire_ ,

Thanks for the quick response, My requirement is to set the default value for Clone+ custom profile. if required, the user should be able to modify the field value.

With below property, Field is not showing on Clone+ screen

1.plus.ignoreFields = customfield_10503
Reshma Begum _Appfire_
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December 10, 2020

Hi @Kiranped ,

Thanks for your response!

For settings any custom field, it is recommended to include them with the ignoreFields, for them to behave as expected during Clone operations. This is required for setting the custom fields. 

As of now, setting without including in ignoreFields list isn't supported in the app, this has been added to our roadmap. We will review the feasibility and confirm the release plans. We have an existing improvement request https://bobswift.atlassian.net/browse/JCPP-587 with our development team

Please feel free to vote and add yourself as a watcher to the ticket so that you can get all future updates.

If you have any questions, please let us know.

 

Thanks,

Reshma

Tony Chung April 18, 2023

Hi Reshma,

Any news on the feature request https://bobswift.atlassian.net/browse/JCPP-587? Since we don't have visibility on that project.

It would be useful for us to set defaults for certain fields rather than dictating the values all the time.

Reshma Begum _Appfire_
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April 18, 2023

Hi @Tony Chung ,

Thanks for reaching out to us!

The feature request is to set custom fields without hiding them on the Clone screen. By the below statement, 

It would be useful for us to set defaults for certain fields rather than dictating the values all the time

I understand you would like to set a default value to the custom fields. This can be achieved using the below 

1.plus.ignoreFields = customfield_10503
1.plus.set.customfield_10503 = QA

However, if your requirement is to show the custom field on the Clone screen, so users can still modify the value, then the same is not possible as the feature request is not yet implemented.

The dev ticket is tracked internally and we are checking with our development team for any ETA. We will get back to you with updates as we receive them.

Thanks,

Reshma

Tony Chung April 23, 2023

Hi Reshma,

My requirement is indeed to set a default on the Clone screen, and allow users to edit it if they wish, similar to the behaviour of default values in Jira custom fields.

Thanks,

Tony

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