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Tempo error when opening

mastrofini_cfp_it
mastrofini_cfp_it May 03, 2022

Hello, suddenly Tempo stopped working correctly. When any user clicks on the menu item, the page loads for a couple of seconds and then gives this error:

========

Something's gone wrong

 

Our team has been notified. If the problem persists, please contact Atlassian Support.

ERROR: KIJBR2

========

 

I tried to extend to the paid version (trial) but it didn't work. How can I explore or fix the origin of the problem?

 

Thanks

 

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Susanne Götz _Tempo_
Susanne Götz _Tempo_
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May 04, 2022

Hi @mastrofini_cfp_it , 

Can you please create a ticket for this in our Tempo Support portal, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate this. 

Screenshots and information if all users are affected might be helpful. 

Best regards,
Susanne Götz
Tempo team

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