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Teams Integration - Create Jira Issue and respond in the same chat

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April 5, 2022

Hello, I have just started using Jira Service Desk and I have add-on "Microsoft 365 for Jira - Outlook Email, Teams, Meetings".

When I create an issue from Teams and then go into Jira website to respond to the issue via Teams, it creates a new chat. I would like to respond in the same chat window. Is this doable?

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