TFS4Jira connection issue

[Laurie Sciutti]

Hello ~ I am trying to create a sync job in TFS4Jira (new setup) and when I enter the JIRA settings I am getting "Unable to connect to URL:  https://jira.frb.com/rest/api/latest/project/?_=636590300794531727, Unable to connect to the remote server." 

I am entering https://jira.frb.com as the URL and I can successfully connect straight to JIRA using that URL from a browser using the same credentials without issues. 

I've cleared the browser cache and the TFSClientCache (c:\inetpub\wwwroot\tfs-jira-synchronizer\App_Data\TFSClientCache.

Any ideas?

[Kit Tin Mak · Accepted solution]

Hi Laurie,

Thank you for contacting us. This problem could be caused by Proxy between your Synchronizer's server and Jira. If there's any proxy, you would need to modify your web.config file in the Synchronizer installation location.

Add the following section to the C:\inetpub\wwwroot\tfs-jira-synchronizer\Web.config file, just before <system.web>:

<system.net>
<defaultProxy useDefaultCredentials="true">
<proxy
proxyaddress="http://IP_ADDRESS_OF_YOUR_PROXY"
bypassonlocal="true"
/>
</defaultProxy>
</system.net>

Afterward, you will need to restart Default Web Site in your IIS Manager. (If your TFS4JIRA is not installed on Default Web Site, then you will need to restart the Site which your Synchronizer is deployed at).

Moreover, it would be helpful if you could send us the support package with DEBUG log level enabled to support@spartez.com or our Support Portal so we can further investigate.

Cheers,
Kit
[Spartez Support Team]