I try to Switch from one status to another automatically using automation
Sélectionnez l'état vers lequel transitionner le ticket :
Hi @Samir Hamroun,
Please share a screenshot of your Automation rule so we can view its configuration and better understand the issue.
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@Samir Hamroun, thanks!
I believe that the issue occurs because of the option Pour Faire transiter le ticket in the trigger configuration. Leave the field Pour empty and let me know if it helps.
Currently the rule only runs when the field Accepted is changed during some transitions.
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@Samir Hamroun, no, don’t clear the first field. Set there Accepted again.
Clear only the third field Pour where you have Faire transiter le ticket, just remove this value. This should work.
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