Switch from one status to another automatically

[Samir Hamroun]

I try to Switch from one status to another automatically using automation

Valeur de champ modifiée

Champs dont il faut surveiller les changements*

Accepted

Type de changement*

N'importe quel changement apporté à la valeur de champ

Pour

Faire transiter le ticket

Champ*

Accepted

Condition*

Champ

Yes

Sélectionnez l'état vers lequel transitionner le ticket :

État de la destination

ACCEPTÉ

the automate that i use have to do following:

When I addd value Yes to field accepted, my task ahev to change state to accepted 

but seems don't work

[Kseniia Trushnikova]

Hi @Samir Hamroun,

Please share a screenshot of your Automation rule so we can view its configuration and better understand the issue.

[Samir Hamroun]

 Hi!

I hope that give you a good idea 

 

[Kseniia Trushnikova]

@Samir Hamroun, thanks!

I believe that the issue occurs because of the option Pour Faire transiter le ticket in the trigger configuration. Leave the field Pour empty and let me know if it helps.

Currently the rule only runs when the field Accepted is changed during some transitions.

[Samir Hamroun]

I get a error if i let field emplty !

[Kseniia Trushnikova]

@Samir Hamroun, no, don’t clear the first field. Set there Accepted again.

Clear only the third field Pour where you have Faire transiter le ticket, just remove this value. This should work.

[Samir Hamroun]

Kseniia Trushnikova

COMMUNITY LEADER

Thank you, it's work

I appeciate your help