Switch from one status to another automatically

Samir Hamroun September 21, 2023

I try to Switch from one status to another automatically using automation

Valeur de champ modifiée

 

Champs dont il faut surveiller les changements*
Accepted
Type de changement*
N'importe quel changement apporté à la valeur de champ
Pour
Faire transiter le ticket
Champ*
Accepted
Condition*
Champ
Yes

Sélectionnez l'état vers lequel transitionner le ticket :

État de la destination
ACCEPTÉ
the automate that i use have to do following:
When I addd value Yes to field accepted, my task ahev to change state to accepted 
but seems don't work

1 answer

0 votes
Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2023

Hi @Samir Hamroun,

Please share a screenshot of your Automation rule so we can view its configuration and better understand the issue.

Samir Hamroun September 21, 2023

 

 Hi!

I hope that give you a good idea 

 

 

 

 

 Jira_automationpng.png

Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2023

@Samir Hamroun, thanks!

I believe that the issue occurs because of the option Pour Faire transiter le ticket in the trigger configuration. Leave the field Pour empty and let me know if it helps.

Currently the rule only runs when the field Accepted is changed during some transitions.

Samir Hamroun September 21, 2023

Capture.PNG

I get a error if i let field emplty !

Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2023

@Samir Hamroun, no, don’t clear the first field. Set there Accepted again.

Clear only the third field Pour where you have Faire transiter le ticket, just remove this value. This should work.

Samir Hamroun September 22, 2023

Kseniia Trushnikova

COMMUNITY LEADER

Thank you, it's workautomation_transfert_State.PNG

I appeciate your help

Like Kseniia Trushnikova likes this

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