Smart value question - date/time

[Durell Demartini]

Hello,

We're using Jira automation to create an issue, which is working successfully. When the issue is created, we want to populate a date/time field with the date/time of "now" plus 24 hours. Following this documentation, https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/, I have set the smart value to be {{now.plusHours(24)}}, but when the issue is created, the date/time is populated with the date/time of creation of the Jira issue - it's not adding 24 hours to the value. Note that I also tried {{now.plusDays(1)}}, and still not working. 

Any assistance is greatly appreciated. Thank you.

[Hariharan Iyer · Accepted solution]

Hi @Durell Demartini ,

1. Please check if there are any automations that ran on the ticket. You can check this under "Automations" on the bottom-right.

2. Please share the automation logs for the automation(s) to help debug this.

Thanks!