Selection by status category for "Issue transitioned" trigger

[Thomas Heidenreich]

Hi codebarrels,

it could be great to have an an automation rule that runs on reopenend issues, i.e. for every transition from a status in the category "done" to a status in the category "todo".

Selecting every single status is very impractical and prone to errors.

thanks for considering that :)
Thomas

[Nick Menere]

Hi Thomas,

This can't be directly done and I have raised a feature request at - https://codebarrel.atlassian.net/browse/AUT-1321

Some indirect solutions could be:

• Listen for Field value changes to resolution and add a condition to check that it is being cleared. (some value to empty value)

Though sometimes resolutions aren't always used 100% like this.

• Use an issue property to track this:

The rule would look like:

• Issue transitioned trigger
• if/else block
  • If statuscategory = "In Progress"
  • and issue.properties.isClosedStatus Equals true
    • Do Some action on Reopen
    • Set property to false
  • else if statuscategory = "Done"
  • and issue.properties.isClosedStatus Equals false
    • Set property to true

If you think one of these could work for you, let me know and I can expand on the answer if needed.

Cheers,
Nick [Automation for Jira]
Co-founder

[Renni Verho]

Hi, 

https://codebarrel.atlassian.net/browse/AUT-1321 looks to be closed as Won't do. 

We have workaround to handle 50% of similar issue, but would like to have from statuscategory in to use also. 

Our current solution is to use: 

When: Issue transitioned

if: issue matches JQL : statusCategory = "In Progress"

In this solution we need to add all possible todo status category statuses to "From status" list.

Would be great to get status categories option to Issue transitioned trigger. 

BR, 

Renni

[Wojciech Wardaszko _HeroCoders_]

you could also try leaving the from status field empty? Not tested, but would likely just use the JQL to filter out the trigger issues. Performance-wise it might soon turn to be a monster though, likely why the AUT-1321 was rejected...

[Renni Verho]

yes empty "from field"matches to all. 

Problem comes if you like to have eg. from category = done  clean resolution if if: issue matches JQL : statusCategory = "In Progress"