Script listener to add comment

[Sharadkumar Bangera]

Hello,

i m trying to add comment in Jira  whenever priorities changes but endup with error.

Please help me to correct my script

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.bc.issue.comment.property.CommentPropertyService
import com.atlassian.jira.issue.priority.Priority
import com.atlassian.jira.issue.comments.Comment
import com.atlassian.jira.issue.Issue
event.issue.issueType.name == 'Incident'

def CustomFieldManager = ComponentAccessor.getCustomFieldManager()
def commentManager = ComponentAccessor.getCommentManager()
def change = event?.getChangeLog()?.getRelated("ChildChangeItem").find
def comment = event.comment?.body
{it.field == "priority"}
if (change)

{commentManager.create("Value changed from ${change.oldstring} to ${change.newstring}")}
//{log.warn "Priority Changed"}
//{log.warn "Value changed from ${change.oldstring} to ${change.newstring}"}
//else
//{log.warn "Priority remain same"}

[Hana Kučerová · Accepted solution]

Hi @Sharadkumar Bangera ,

please try something like this:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager
import static com.atlassian.jira.issue.IssueFieldConstants.PRIORITY

CommentManager commentManager = ComponentAccessor.getCommentManager()
def change = event?.getChangeLog()?.getRelated("ChildChangeItem")?.find {it.field == PRIORITY}
if (change) {
    commentManager.create(event.issue, event.user, "Value changed from ${change.oldstring} to ${change.newstring}", false)
}

[Sharadkumar Bangera]

Hi Hana,

Thanks a ton.

My script is working as expected..I was struggling for from last few days to get the desired result and you appeard as angel with the miracle script.

Thanks a lot.

[Hana Kučerová]

Thanks, you are very kind, I'm glad to help :-)

[Sharadkumar Bangera]

Hi @Hana Kučerová ,

Sorry to bother you one more time.

The script is working as expected but it shows my name whenever the priority is changed

Sharadkumar Kariya Bangera 27/Nov/20
Priority changed from Minor to Trivial

I am looking this should show Service Desk Automation user

Priority changed from Minor to Trivial 27/Nov/20

[Hana Kučerová]

Hi @Sharadkumar Bangera ,

please try to modify it like this:

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager
import com.atlassian.jira.user.ApplicationUser
import static com.atlassian.jira.issue.IssueFieldConstants.PRIORITY

CommentManager commentManager = ComponentAccessor.getCommentManager()
ApplicationUser user = ComponentAccessor.getUserManager().getUserByKey("username")
def change = event?.getChangeLog()?.getRelated("ChildChangeItem")?.find {it.field == PRIORITY}
if (change) {
    commentManager.create(event.issue, user, "Value changed from ${change.oldstring} to ${change.newstring}", false)
}

Just replace "username" with the username of your automation user.

This automation user needs to have set of permissions for your project like Browse Projects and Add Comments.

[Sharadkumar Bangera]

Thanks @Hana Kučerová for your help.

I tried your script but it still reflects my name instead of "ServicedeskAutomation".

i change the username to "ServicedeskAutomation"(this is how it is created in User Management)

ServicedeskAutomation have Administer Permission to projects

What i m looking is

Service Desk Automation

Priority changed from Minor to Major

At Present it appear as

Sharadkumar Kariya Bangera 27/Nov/20
Priority changed from Minor to Trivial

[Sharadkumar Bangera]

[Sharadkumar Bangera]

sorry , My bad.i over-read your script , made changes on last line ".It is working as expected but the comment appears as "internal" and i want this to be public

commentManager.create(event.issue, user, 

"instead of

commentManager.create(event.issue, event.user, 

[Hana Kučerová]

Hi @Sharadkumar Bangera ,

I believe your automation user needs to have Service Desk license, to be able to communicate with your customers. Would you please check?

[Sharadkumar Bangera]

Hi Hana,

Thanks for your assistance.

I will check as per your comment.

Thanks once again.