Reminders in JIRA, based on ticket status

[Norman Grüger]

Good morning community,

I would like to find a solution for a specific problem. In my case, a JIRA ticket is created, having status "A". One week later, if the ticket still has the same status "A", I want to send out automatically a reminder "Please check the ticket and procede".

This reminder "A" will be send out every week, automatically, as long as the status remains the same.

How can I do that?

Thank you very much for your help, best regards
Norman

[David Fischer · Accepted solution]

Hi @Norman Grüger ,

You could use a JMWE Scheduled Action that runs once a day and looks (through JQL) for issues that have been in status A for more than a week, and then runs an Email Issue function on every issue returned by that JQL search.

However, since you want to send the email every week after that, it's a little more complicated: you'll need to create a Date Picker custom field to memorize the next time an email should be sent. You initialize it to "now + 7 days" upon entering status A (using a Set Issue Fields post-function on the transition) and in the scheduled action's JQL, you search for issues with that field's value lower than "now". And in the action's functions, you use both the Email Issue function to send the email and another Set Issue Fields function to change the Date custom field again to now + 7 days.

If you need help configuring this, let me know.

David

[Norman Grüger]

Thank you David, sounds good. I have a call this friday and will present your solution. Questionwise I will definitely come back to you. 

Have a nice day and stay healthy
Norman