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Problems with STAGIL Issue Templates plugin

Hi,

Looking to get some answer relating to the functionality of the 'STAGIL - Issue Templates' plugin within Jira Server. As a Jira administrator, i've been getting an increasing number of queries relating to this plugin ranging from permissions within templates to configured fields not saving within the template after creation.

We are currently running on version 3.0.57. From looking at the latest version (3.0.58), i cannot see any improvements or changes that would be causing the following two points i would like clarified.

  • As a Jira admin, why am i not able to edit or configure existing templates? In addition to this, why are the creators unable to do the above as well? Are templates non-configurable once in use? 
  • Why when creating templates with a selection of configured fields, do these fields not stay consistent when other end users select the template? The end users are members within groups that the template is shared with so i would expect the same configured fields to show for them rather than all fields within the Jira screen?

Can anybody advise on either of the above?

Thankyou in advance.

1 answer

Hi UKIS SDLC Tools Team,

1. In the latest version you can add contexts to templates. Project admins are then able to manage the templates within their project context. Also we are currently developing the option to add editor group to templates as it was released by Atlassian for Jira filters last year.

2. Not all field types are supported in templates but the number of supported fields is growing steadily. In the latest version we fixed a bug where unsupported fields have been shown in the template definition. This might have resulted in the described misbehavior.

For support you can reach us via support@stagil.com.

Best regards
Björn from Team STAGIL

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