Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Object mapping with CSV not updating records

I have inherited the admin for Insight at my company.  Not too many issues so far, but we have begun, in earnest, to require updating our Insight records to reflect real-time changes in inventory.  For this, I am having to import data from a CSV on a regular basis (I know I can automate this but have to get it working first :) ).  I can get almost all of the fields to update on existing records, but am having an issue with a couple of them.  Below are shots of how I have the information set up for import as well as how the objects are set up.


The 3 fields that will not update are End User, Monitor1, and Monitor2.  End User is simply a text field (no lookup or relationships).  Monitor1 and Monitor2 are both a reference to the Monitor object (where all the monitors are that are being referenced by the entries on the PC objects).  The key is set to serial number.  When I run the import, all fields update except for those 3 and no errors are thrown.  It will simply remove anything that is already existent in any of those 3 fields and not update with the current information.

Any help would be greatly appreciated.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Marketplace Partner Spotlight: AppLiger

This month the spotlight is on AppLiger. We caught up with Pavel Pavlovsky, CEO and Product Manager, to learn how the company started and what fuels the team's creativity.    Atlassian:...

352 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you