No field to enter Due Date when creating new issue in MS Teams thru Jira Cloud

[Stuart]

When the Due Date is set to a required field I'm unable to create a new issue using the Jira Cloud App in MS Teams. The Due Date is not a field available to populate and therefore I get the error message {"errorMessages":[],"errors":{"duedate":"Due date is required."}}

When I configure the Due Date field to optional, then it works but I need to keep it as required as most of the issues are currently created in Jira itself.

[John Funk · Accepted solution]

Hi Stuart - Welcome to the Atlassian Community!

Here is a note from the Jira Teams Cloud Integration documentation:

"NOTE!!! JIRA issue creation form contains only standard set of fields (Project, Issue Type, Summary, Description, Priority, Assignee). In case there is any REQUIRED field on create issue screen, that does not belong to the list of predefined fields mentioned above, it will not be possible to create JIRA issue within Tab and the following error will appear: “(field name) is required”

So if Due Date is required on your form, I am afraid you will not be able to create issues from Teams.

[Stuart]

Thanks John for confirming! Stuart

[John Funk]

Glad I could help!

[Shashank Sreedhar]

Feature request for the same can be tracked here https://jira.atlassian.com/browse/JRACLOUD-77876

[Manja Vogel-Kautz]

Hi, I've now voted on the issue. Hope this comes soon since it's blocking our path with some projects which feature mandatory fields.

[Mohamed Benziane]

Hi 

Welcome to the community.

Can you make sure that the Due Date field is on the create screen.