My Outlook and Jira integration is not working

[Monanshi Verma]

Hi, 

Can someone please help me, the integration with Outlook and Jira is not working and we are having trouble with that because every time we have to manually add our tickets in Jira. 

I really appreciate if someone can help me to fix this issue. 

Thanks,

Monanshi Verma 

[Monanshi Verma]

I think I have already explained my issue while asking for support issue

[Vitalii Saienko]

Hi @Monanshi Verma

Welcome to the Community!

Could you please provide more details on this?

1. What integration do you use? There are a couple of Jira integrations with Outlook.
2. What exactly doesn't work? Could you please describe what you are doing, what you expect to happen, and what actually happens?

[Monanshi Verma]

@Vitalii Saienko We have a trouble in our office whenever there is some issue reported via email we used to get that automatically in JIRA software created as incidents.

Now, from past 2 weeks we are not able to get tickets automatically created in JIRA.

Can you help asap.

[Monanshi Verma]

Are you there ?