Looking to send a ticket's assignee into a linked ticket's custom field

[sergio_peschiera]

Hello all!

Whenever a ticket is assigned, I want to a particular ticket's assignee be stored into a linked ticket's custom field. So far, I have set something which sort of works, but it takes the linked ticket's assignee instead of the trigger ticket's.

This is the query but I need to make it refer to the triggerissue somehow (I tried adding 'triggerissue.' prior to the text but it didn't work. Can you please guide me through? My knowledge in JSON is also limited :)

{
"update": {
"customfield_23984": [{
"add": {{assignee.accountId.asJsonObject("id")}}
}]
}

}

[Martin Bayer [MoroSystems, s.r.o.] · Accepted solution]

Hi @sergio_peschiera welcome on the community. Can you share the screenshots of your automation configuration please? I will try to test it...

[sergio_peschiera]

absolutely, adding now. and thanks!

[Martin Bayer [MoroSystems, s.r.o.]]

Cool, I just checked the documentation and {{triggerIssue}} smart value should exist. Can you try to use following smart value?

•  {{ triggerIssue.assignee.accountId.asJsonObject("id") }}

[Martin Bayer [MoroSystems, s.r.o.]]

Hi @sergio_peschiera did you have any chance to check if it works?

[sergio_peschiera]

it did, thanks Martin!