It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linking Jira and ServiceNow

James Coyne Jan 08, 2018

Having recently replaced Rally with Jira Cloud within our Development area and Confluence for Knowledge Management we are looking at how to integrate these with ServiceNow.

There are no reviews for the plugin from ConnectAll so I am looking for information about peoples experiences etc and real world application.

1 answer

0 votes
Mike McNamara Jan 17, 2018

I don't have an answer yet, but we are looking to implement the ServiceNow Connector for Jira as well. I've reached out to the developer (go2group) to obtain pricing information because I have been unable to find that.

Brian Monthie Dec 04, 2018

Any update?

Mike McNamara Dec 05, 2018

After trying out the cloud JIRA trial, we implemented JIRA Server a few months ago. I did make contact with representatives from go2group and we discussed how the connector works and pricing.

Basically you need to purchase ConnectALL core which was quoated as $3000 (annual). Then you add specific connectors to that. We would need the JIRA Adapter ($2200 annual) plus the Service Now Adapter ($8000 annual).

So the cost is not insignificant, especially when compared to Atlassian products. 

As yet, we have not made a decision on implementing ConnectALL. For now we have both systems continuing separately, with Service Now handling more of the user issues and JIRA more of the project and new development items. In some cases we manually create a JIRA issue and close the initiating Service Now incident.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

180 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you