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Jira Zendesk error when trying to notify

I can link issues and create issues, update information.

I can notify all the linked issues on Zendesk side.

But if I select 'Notify' on the jira side, it gives me: 

Unable to load add-on content. Please try again later.




Not sure how to fix this.

1 answer

I have the same issue. It was working perfectly but has recently started failing.
I'm investigating this to fix on my side and will keep updating here.

Until now, I've unlinked the whole flow and tried it again. I've also noticed some changes from when it was last working. 
Previously, (1) comments would update from Jira into Zendesk, now they are not and (2) the ticket details from fields that were linked would also update based on the changes made on Zendesk, now they do not.

Did you ever find a fix for this?

Like Oliver Krause likes this

Experiencing similar problem, just showing this dialog:

Zendesk Notify

Notification failed. Please try again later.


Currently in contact with Zendesk SupportScreen Shot 2022-02-24 at 10.22.18.png

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