Jira Zendesk error when trying to notify

Kathleen Jacobs May 1, 2017

I can link issues and create issues, update information.

I can notify all the linked issues on Zendesk side.

But if I select 'Notify' on the jira side, it gives me: 

Unable to load add-on content. Please try again later.




Not sure how to fix this.

2 answers

0 votes
Scott Milliken January 31, 2023

@Abhishek Govani 

In case helps, I only saw this in Firefox. I was able to resolve after adding an exception at the browser level here:



0 votes
Wardah Shahid Awan September 28, 2020

I have the same issue. It was working perfectly but has recently started failing.
I'm investigating this to fix on my side and will keep updating here.

Until now, I've unlinked the whole flow and tried it again. I've also noticed some changes from when it was last working. 
Previously, (1) comments would update from Jira into Zendesk, now they are not and (2) the ticket details from fields that were linked would also update based on the changes made on Zendesk, now they do not.

iirokuitunen February 9, 2021

Did you ever find a fix for this?

Like Oliver Krause likes this
Oliver Krause February 24, 2022

Experiencing similar problem, just showing this dialog:

Zendesk Notify

Notification failed. Please try again later.


Currently in contact with Zendesk SupportScreen Shot 2022-02-24 at 10.22.18.png

Abhishek Govani December 6, 2022

Hello @Oliver Krause

Did you get any update on this issue? 

We are having this issue right now. 


Thank you,

Abhishek Govani

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