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Jira UserManager.getUserByKey works only for the first user directory?

I use the getUserByKey function of the UserManager in a scriptrunner groovy script to get an ApplicationUser instance. 

It seems that this works only for users in the first User Directory. Our first user directory is the Company Active Directory. The second one is the Jira internal directory. If I pass a user key from the internal directory to this function, it returns null. Do I have to use the UserSearchService in this case; the SDK documentation says nothing about this.


3 answers

1 accepted

0 votes
Answer accepted

I have changed my implementation to use UserSearchService instead of the UserManager. The UserSearchService.getUserByName function works with users of both directories

I use Jira 8.20.5 and have the same issue.

What is the sense for performance if to use UserSearchService instead of the UserManager?

2 votes


I just checked it on my Jira verision (7.2.2). I put Active Directory first and Internal directory second. I can choose users from both user directories

Hi Alexey,

that's strange. I tried the following code in the script runner console:

import com.atlassian.jira.user.util.UserManager
import com.atlassian.jira.component.ComponentAccessor

def userManager = ComponentAccessor.getUserManager() as UserManager
def user1 = userManager.getUserByKey("my.user1")
assert (user1)
def user2 = userManager.getUserByKey("my.user2")
assert (user2)

my.user1 is a regular user account in the active directory. my.user2 is a technical user account in the internal Jira directory (the secondary user directory).

The first call results in a valid user1 object. user2 contains null and the assertion fails.

Like alfiraaci likes this

I found issue cause in my case. I search user by key "johndoe". I get null for the user having user name like this


And get normal information for this user


It means UserManager.getUserByKey searches users taking into account the value in round braces only. The value outside the round braces is not taken into account. But I need exactly the value outside the round braces.


Solution: use getUserByName instead of getUserByKey.


I use Jira 8.20.5.

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