Jira Service Management and Insight intergration

[Regis KARAKOZIAN]

Hi all,

I'm new user of Jira Service Management (JSM) in cloud model.

I'm trying to integrate JSM with Insight CMDB.

I created objects schemas and objects but i did not find a way to use these objects when creating issues.

Is there a clear tutorial for doing this ?

Thanks in advance,

Regis

[Regis KARAKOZIAN]

I tried to follow steps in video, but i can't add created custom field in my request types.

Any idea ?

Thanks in advance,

Regis

[Pramodh M]

Hi @Regis KARAKOZIAN 

Here's a short tutorial

https://www.youtube.com/watch?v=BeiawYlGpUo

Reference here

https://confluence.atlassian.com/servicemanagementserver/tutorial-how-jira-issues-affect-insight-objects-itsm-1044784370.html

Let me know if this helps

Thanks,
Pramodh

[Regis KARAKOZIAN]

Thanks for this prompt reply, i will have a look