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Jira Automation Smart Values Aren't Included in Email Notification



I am currently trying to setup scheduled task notifications for my team. The task is being created successfully and assigned to our team. The next step in the automation is to send an email to our team. 

When this email is sent, the included Smart Values relating to Issues are not showing any values but the {{now}} value does work. 

Smart Values being used: 

Issue {{issue.key}}:



1 answer

1 accepted

2 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 09, 2022

Hi @Jordan Brown,

Could you provide a screenshot of your rule setup and the component that isn't working? 

Hi @Simmo

Since logging this question I have managed to find the answer and solve my problems. 

{{issue.XXXX}} refers to an existing issue/task

{{createdIssue.XXXX}} refers to the issue/task created within the automation


Thank you for your quick reply. 

Like Simmo likes this

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