JIRA Automation for Bulk Email to Pre-defined Users

[Kalyan Sikder]

Hi, 

I am trying to create a JIRA rule which will send email to a particular group of users for all the tickets which has status "Assignee= Unassigned". I could not fetch all the tickets with the condition in the email body. Any help in this regard is much appreciated. 

[Adam Rypel _MoroSystems_]

Hi @Kalyan Sikder ,

I believe you want to use smart value in your email body. Smart values are variables, which let you access certain objects - like issues. You can find more on that here: https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html#:~:text=of%20the%0A%20%20%20%20field-,issues,-A%20list%20of

So the email body would look like this:

Hi,

The following unassigned tickets need to be assigned:

{{issues}}

Is that what you wanted to achieve?