Issue Reordering in Structure in Jira Cloud

[Melissa Thornton]

I get the error 'Issue Reordering is Not Supported' when attempting to re-order issues within an epic on my structure board.

Is there a way to re-order them on the Structure board or with the epic which would automatically reorder them on the structure board.

[Stepan Kholodov]

Hello Melissa,

When a structure is built with generators, any manually made action in it should be supported by the existing generators, i.e. it is not possible to do anything that contradicts the rule by which the structure is built. The reported message appears because there are no generators in your structure that can support a different order of issues.

Rearranging of issues is possible with Sort generators - these generators allow to order issues on each hierarchy level of the structure according to a certain field value. Also, you can sort issues by Rank and be able to additionally rearranging them manually(with their Ranks updating in Jira as a result). You can find out more about Sort generators on our wiki: https://wiki.almworks.com/display/strcloud/Field+Sorter

I hope this helps. If you need further assistance with anything, please feel free to contact us directly at support.almworks.com for proper support.

Best regards,
Stepan Kholodov
ALM Works