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I have always used Jira Cloud for Excel in the app. It is more responsive, and it never freezes, However, Since January 2023. It only tries to load. I have tried everything. The browser version consistently freezes. At this point, I am losing valuable time sitting and waiting for it to unfreeze, and fingers crossed it does not lose any information. If I end now, I then have to open it back up and delete and re-pull in to make sure all information is pulled in. I cannot do the Export, this is limited to under 1,000, again this makes me have to repeat the same process multiple times, which is a lot of lost time. Can I please get some kind of help, I truly appreciate everything Atlassian provides.
Hi @Dawn Hoesel
welcome to the community!
Just to add to Nic's answer, one thing you might consider is to check alternative solutions from the Atlassian Marketplace. There's a number of dedicated export apps, and I myself work on an app that aims to bring many features of spreadsheets straight into Jira (but also does great exports). Many of these apps work around the 1000 issue limit.
(Please note that Better Excel Exporter is a paid and supported app and I'm part of the team developing it.)
Welcome to the Atlassian Community!
Have you reported this as a bug or problem to Atlassian?
The 1,000 limit is built into Jira, not external apps, it's there to prevent large downloads caning the system.