Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,466,937
Community Members
 
Community Events
176
Community Groups

Is there a way to put in a pause in a Jira Service Desk automation?

I have an automation that automatically transitions all linked tickets when the "parent" is transitioned, but it seems that if the user makes multiple transitions too quickly, the automation can't keep up and the "child" tickets don't transition correctly.

Is there a way to add a pause or wait before the next action occurs?

1 answer

1 accepted

4 votes
Answer accepted
John Funk Community Leader Aug 27, 2020

Hi Milo,

Try putting in an action for Re-fetch issue after the first transition. 

That's a great idea! I didn't actually need it as I hadn't accounted for all the possible workflows.

Like # people like this

John, thank you for that idea. I had the problem, that, when a rule got triggered, only half the information of the issue was actually 'up-to-date' and I thought it's a timing issue.. Fetching the data again helped and solved the problem!

Like John Funk likes this
John Funk Community Leader Jun 07, 2021

Great! Glad I could help. 

@Milo Grika - it this answered the question for you, can you click on the Accept Answer button above to close this one out?  Thanks!

The Re-fetch issue action was a lifesaver to find! My automation to post new tickets to Slack, and Jira Cloud app previously, never populated email addresses it hadn't seen before. Now it does! 💯

Like John Funk likes this
John Funk Community Leader Feb 07, 2022

@Marie Kurpiewski  Glad to hear!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events