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Is there a way to put in a pause in a Jira Service Desk automation?

I have an automation that automatically transitions all linked tickets when the "parent" is transitioned, but it seems that if the user makes multiple transitions too quickly, the automation can't keep up and the "child" tickets don't transition correctly.

Is there a way to add a pause or wait before the next action occurs?

1 answer

1 accepted

4 votes
Answer accepted
John Funk Community Leader Aug 27, 2020

Hi Milo,

Try putting in an action for Re-fetch issue after the first transition. 

That's a great idea! I didn't actually need it as I hadn't accounted for all the possible workflows.

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John, thank you for that idea. I had the problem, that, when a rule got triggered, only half the information of the issue was actually 'up-to-date' and I thought it's a timing issue.. Fetching the data again helped and solved the problem!

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John Funk Community Leader Jun 07, 2021

Great! Glad I could help. 

@Milo Grika - it this answered the question for you, can you click on the Accept Answer button above to close this one out?  Thanks!

The Re-fetch issue action was a lifesaver to find! My automation to post new tickets to Slack, and Jira Cloud app previously, never populated email addresses it hadn't seen before. Now it does! 💯

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John Funk Community Leader Feb 07, 2022

@Marie Kurpiewski  Glad to hear!

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