Is it possible to migrate WorklogPro data to Tempo Timesheets? (Server to Cloud)

[Rob Horan]

I am working with a team that is looking to migrate to the cloud and would like to migrate WorklogPro data to Tempo Timesheets.  They use a WorklogPro field to categorize their work.  Is it possible to migrate this data, including work category, to Tempo, using worklog attributes?

[Rob Horan · Accepted solution]

So here's how it all worked out. 

Our customer selected Tempo Timesheets, given that it is widely recognized as the best-in-breed choice for timesheets in Jira.

Once installed, Tempo Timesheets was configured according to the app documentation.

The customer then used Tempo's bulk edit feature to migrate their WorkLog Pro category values to Tempo Accounts. See https://help.tempo.io/cloud/en/tempo-timesheets/setting-up-and-configuring-tempo-timesheets/bulk-deleting-and-moving-worklogs/editing-time-records-in-bulk.html

For reference, we also encountered a bug that displayed an "Issue not found" error when trying to log time. This error results from a known bug that affects the cloud version of Tempo Timesheets. See https://tempo-io.atlassian.net/wiki/spaces/KB/pages/204898357/Why+do+I+receive+Issue+not+found+error+when+trying+to+log+time for more details.

Solution:

The "atlassian-addons-admins" group needs to have the "Browse users and groups" permission in Jira Settings, System, Global permissions so that plugins can check the permissions a user has in JIRA.

It may be that the Tempo add-on (Tempo system user) is lacking the Browse Projects permission for the issue's project. This permission is required for apps like Tempo to access issues and function correctly.
Please follow these steps to ensure that this is set correctly: 

1. Navigate to Jira Settings > Issues > Permission Schemes;

2. Add the atlassian-addons-project-access  Role to all Project permissions in all Permission schemes that are used in your Jira instance.

3. Verify if you can now log time on the issue (note that this might take some time to take effect)

We also worked with Tempo Support to address an issue on the back end, which prevented historical work log information from appearing in Time Logged reports.

Tempo's support team was incredibly helpful throughout this migration, and their efforts were truly appreciated! 

[Dave Rosenlund _Trundl_]

That's great to hear, @Rob Horan  😎

Thanks for sharing.

[carolyn french]

Hi @Rob Horan I passed along your message to our Support team and they are thrilled to have helped.

Thank you for following up with your post to let others in the Community know how you executed this migration for your customer and set up Tempo, including using our new Cloud feature Bulk Edit! 

Carolyn

Tempo Customer Success