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Insight custom field for Jira - Using multiple object schemas

Dear All!

Is it possible somehow to use more than one object schema in an Insight custom field?

For example:

We have 2 object schemas: IT assets and Organization. The Organization stores the information of the employees, the assets contains asset types. The asset types have responsible groups and within the groups, responsible employees (referenced from the Organization schema

Lets say somebody creates an issue regarding an IT asset. Our goal is to create a custom field where one can choose the responsible person based on the asset type, so the custom field needs to have connection to the assets schema and the organization schema. After several attempts we couldn't figure out how to solve this use-case.

Do you have any idea?

Thank you

Balázs Szabó

1 answer

Hi Balázs

I would recommend two fields, one for the asset and one for the responsible person.

The responsible person field can have have a dependency on the asset field, meaning that the list of people in the responsible person field would only show a list of people with references to the selected asset.

Does that make sense to you?

Kind regards,
Sandra

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