It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Insight - Service Desk: Updating an object when a related service desk request is raised Edited

Jonathan Laberge Nov 21, 2017

Hey, hoping for some help on this.


Example scenario: User requests a device using service desk (Ex. Requested Insight object KEY-123), once the user makes this request, I would like a custom status field on KEY-123 to be changed to "Reserved", and when this service desk request (Ex. DESK-11) is closed, I would like the status to change back to "in stock".


Is this something that needs to be created using a groovy script? Is there some documentation that might help point me in the right direction?

1 answer

1 accepted

0 votes
Answer accepted
Alexander Sundström Nov 22, 2017

Hi Jonathan,

For this you would need to create an groovy script. We have an example at
And for a status the id has to be set, not the Name of the status.

Best Regards

Jonathan Laberge Nov 22, 2017

Hi Alexander, 


Thank you for your response. Can you guide me on how I would get it execute when a service desk ticket is created and that particular object is selected? Would this be done using ScriptRunner or Insight Automation?


Also in this script it has both insight and jira custom field, I'd only like to edit an insight custom field, so I can comment out the jira one?

Alexander Sundström Nov 24, 2017

Hi Jonathan,

I would suggest triggering this using an Insight post functions. One for the transition when the issue is created, and one for when the issue is closed.

Take a look at for information on how to trigger an Insight post function, and the one selected should be the groovy script post function.

Automation should not be used, as you need to react on issue creation, which you can't listen on as an event on automation.

The script is just an example and you need to change it. As you mentioned, you want to update the same object, so select the insight custom field, and then update that object instead.

Best Regards

Jonathan Laberge Nov 28, 2017

Just wanted to say thank you, I've got this setup now and made some additional progress thanks to this exercise.

Alexander Sundström Nov 29, 2017

Glad to hear :) 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

188 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you