Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Insight Object Restore process

Does anyone have a documented process to restore Insight from a JIRA backup in a new instance?

1 answer

Hi Eric,

When you restore a Jira backup it will restore your Insight object schemas including your objects, Jira projects, custom fields, ..etc. 

The Jira documentation on the backup process is available on this link

Cheers!

Nader

Thank you for the prompt response. 

We restored JIRA in a new environment using an XML export then copied the attachments folder over. After rebooting and re-syncing the schemas/objects are not present. 

Guidance? 

Hi Eric,

In this case can you please create a ticket for me in portal.riada.io ? I will need to thoroughly investigate this as I am doing Jira backups everyday and I get my data intact always.

 

I will need to read through atlassian_jira.log from before and after your restoration to see if there are errors thus please attach it with the ticket. 

Cheers!

Nader

Hi Nader

Did you ever find the reason for Eric's inability to restore Inisght using the XML backup file. 
I might have the same issue, it seems. 

I have a PROD system. Someone messed up and deleted some Insight schema. 
We have daily XML backups. 
But restoring one of those from before the alledged incident, does not seem to recreate the missing objects.
( I know I know, my description is vague, and to be frank, I havent yet been able to get delete-details from anyone yet. So Iøm currently just trying to revers engineere on what I can see in the IFJ tables. A slight up-hil ltask for me ;) ) 

But if you can remember what the issue/cause was in this case and maybe hint me on track?? 

@Brian , I ultimately had to recreate everything. I started with bringing up my PROD backup in a dev environment but had to recreate what was deleted. It was a nightmare. From that day forward, I added a css style to the Jira announcement banner to hide the delete option for objectTypes. 

.js-objecttype-action-delete{ display:none;}

 

I would love to know how you resolve this.

Like Johannes likes this

Wow, glad that you manage to fix it!
Your solution is nice, but it should rather be controlled from the administration(?)
My issue is also fixed and avoided hereafter, to the extent that the users now lost the ability to delete Insight stuff to this extent.

Luckily my problem was not so impossible - it turned out that the poor dude who deleted stuff didn't actually remember *when* he might have said "yes" to a prompt from JIRA/Insight, so I people gave me a few possible dates they figured it happened - and I kept restoring data from AFTER his deed.

We went a week longer back, so if they miss data now, they'll know how to re-enter it again now. But we managed to find data, export it via CSV and import it again in PROD.

Thanks for responding!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

479 views 5 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you