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In this case can you please create a ticket for me in portal.riada.io ? I will need to thoroughly investigate this as I am doing Jira backups everyday and I get my data intact always.
I will need to read through atlassian_jira.log from before and after your restoration to see if there are errors thus please attach it with the ticket.
Did you ever find the reason for Eric's inability to restore Inisght using the XML backup file.
I might have the same issue, it seems.
I have a PROD system. Someone messed up and deleted some Insight schema.
We have daily XML backups.
But restoring one of those from before the alledged incident, does not seem to recreate the missing objects.
( I know I know, my description is vague, and to be frank, I havent yet been able to get delete-details from anyone yet. So Iøm currently just trying to revers engineere on what I can see in the IFJ tables. A slight up-hil ltask for me ;) )
But if you can remember what the issue/cause was in this case and maybe hint me on track??
@Brian , I ultimately had to recreate everything. I started with bringing up my PROD backup in a dev environment but had to recreate what was deleted. It was a nightmare. From that day forward, I added a css style to the Jira announcement banner to hide the delete option for objectTypes.
I would love to know how you resolve this.
Wow, glad that you manage to fix it!
Your solution is nice, but it should rather be controlled from the administration(?)
My issue is also fixed and avoided hereafter, to the extent that the users now lost the ability to delete Insight stuff to this extent.
Luckily my problem was not so impossible - it turned out that the poor dude who deleted stuff didn't actually remember *when* he might have said "yes" to a prompt from JIRA/Insight, so I people gave me a few possible dates they figured it happened - and I kept restoring data from AFTER his deed.
We went a week longer back, so if they miss data now, they'll know how to re-enter it again now. But we managed to find data, export it via CSV and import it again in PROD.
Thanks for responding!
Just in case you have migrated to Cloud since this thread and are looking for a backup/restore solution for Insight (already Assets), which has a feature of restoring backed up schemas to another cloud instance, here is an app that might be useful - Insight Assets Backup.
You can find more information on the plugin documentation page. Please let me know if you have questions and/or need more information.