In "Automation for Jira", we want to automatically assign based on pagerduty

[Michael Shulman]

Is there an integration between "Automation for Jira" and pagerduty? We want to automatically assign tickets based on the "on call" person in pagerduty.

Is there a way to get this name? Or can we make REST calls from Automation for Jira?

-ms

[andreas · Accepted solution]

Hi Michael,

No, we don't support this quite yet: https://codebarrel.atlassian.net/browse/AUT-204

We do have an outgoing webhook action (https://docs.codebarrel.io/automation/components/actions/actions.html#send-webhook), but currently it can only send POSTs and any response data can't be used in the rest of the Automation rule in Jira.

We've got quite a few higher priority items in our backlog at the moment so it will be a while before we can get to this, but we'll let you know when we get a chance to work on this.

Cheers,
Andreas

[David Dana]

We'd like to assign an owner when a label, 'on-call' is added to a JIRA issue based on the current active duty person in PagerDuty. Is that possible within Scriptrunner?

[Michael H.]

Ever found out if this is possible ? We want to do the same thing. 

[Samuel Sedlak]

I would just like to change the Jira assignee to the user that either acknowledges the incident or is assigned to it. Is this possible yet?

I tried to just sync them with the custom fields but that does not seem to work.

[Tian Wang]

Hello from 2022 looking for the same thing.

[Mele Sax-Barnett]

Yes, still hoping for you to add this feature, thanks!

[David Roberts]

It says answer accepted but I think everyone is still waiting for a solution

[Troy Lopez]

I am here looking for the same answer in 2023... 

[Samuel Sedlak]

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