In "Automation for Jira", we want to automatically assign based on pagerduty

[Michael Shulman]

Is there an integration between "Automation for Jira" and pagerduty? We want to automatically assign tickets based on the "on call" person in pagerduty.

Is there a way to get this name? Or can we make REST calls from Automation for Jira?

-ms

[andreas · Accepted solution]

Hi Michael,

No, we don't support this quite yet: https://codebarrel.atlassian.net/browse/AUT-204

We do have an outgoing webhook action (https://docs.codebarrel.io/automation/components/actions/actions.html#send-webhook), but currently it can only send POSTs and any response data can't be used in the rest of the Automation rule in Jira.

We've got quite a few higher priority items in our backlog at the moment so it will be a while before we can get to this, but we'll let you know when we get a chance to work on this.

Cheers,
Andreas

[David Dana]

We'd like to assign an owner when a label, 'on-call' is added to a JIRA issue based on the current active duty person in PagerDuty. Is that possible within Scriptrunner?

[Michael H.]

Ever found out if this is possible ? We want to do the same thing. 

[Samuel Sedlak]

I would just like to change the Jira assignee to the user that either acknowledges the incident or is assigned to it. Is this possible yet?

I tried to just sync them with the custom fields but that does not seem to work.

[Vignesh Suthanthirapandian]

Hi @Michael Shulman ,

We managed to set up this using JIRA Automation, Sharing my experience here if anyone still needs a way to achieve this.

Trigger: Issue Created

Action: Web Request to Pagerduty API to get the oncall

Creation Variable: Retrieve the oncall email id from web response 

Action: Web Request to Jira api to get the Account ID, pass the email id (variable from the previous step)

Action: Assign the JIRA using the account ID from the web response of the previous step.

Thank you

[Samuel Sedlak]

Where is JIRA Automation in PagerDuty?

Under Automation I only have 3 choices: Event Orchestration, Event Rules, Automation Actions

[Vignesh Suthanthirapandian]

Hi @Sam 

It's not in Pagerduty, the above steps are in Jira Automation Rules.

In Pagerduty , you can add Jira cloud extension to create Jiras automatically

https://support.pagerduty.com/docs/jira-cloud

In Jira, setup the above mentioned rule to assign it to current Oncall

Thank you

[Lee Segal]

Hi Vignesh, 

Thank you for sharing that. Can you give an example of the API request you made (ofc you can leave any secrets or sensitive information out) and how accomplished this step: Creation Variable: Retrieve the oncall email id from web response?

Trying to do the same as you but not able to get it to work. 

[Vignesh Suthanthirapandian]

Hi @Lee Segal ,

You can set up Web requests like the below,

Also, trigger another Webrequest in the next step with the user email to Jira API to get the account ID and assign the JIRA to the retrieved account ID.

Thanks

[Lenny Castaneda]

Thanks for posting this @Vignesh Suthanthirapandian ... is this the endpoint you used?

https://api.pagerduty.com/oncalls?include%5B%5D=users&escalation_policy_ids%5B%5D=${ESCALATION_POLICY_ID}&schedule_ids%5B%5D=${SCHEDULE_ID}

[Vignesh Suthanthirapandian]

Hi @Lenny Castaneda 

The endpoint configured to get the oncall details,

https://api.pagerduty.com/oncalls?include[]=users&schedule_ids[]=SCHEDULE_ID&escalation_policy_ids[]=ES_POLICY_ID&earliest=true

Replace the below with respective values

SCHEDULE_ID

ES_POLICY_ID

[Johann B]

@Vignesh SuthanthirapandianI'm struggling to figure out how you then used that variable {{jiraaccountid}} - I added that as a next action:



But even though it seems like there is a success in the logs, the assignee field stays the same:

Status: Success

[Vignesh Suthanthirapandian]

Hi @Johann B ,

To assign it to the variable, use the Smart value option like below.

Hope this helps.

[Johann B]

Thanks! That worked.

[Syed Fazeem]

still no response and update June 2023... so sad. i believe other providers service is much better,

[Tian Wang]

Hello from 2022 looking for the same thing.

[Mele Sax-Barnett]

Yes, still hoping for you to add this feature, thanks!

[David Roberts]

It says answer accepted but I think everyone is still waiting for a solution

[Troy Lopez]

I am here looking for the same answer in 2023... 

[Samuel Sedlak]

delete