We have created a bi-directional integration b/w JIRA Service Desk and ServiceNow. To do so, we have used my user as an integration user. While integration is working fine but we are planning to Go-Live on PRODUCTION. Hence there i do not want to use my user as all the tickets from ServiceNow will be created by my name. Instead of that we want to use a generic integration user.
However, i could not able to figure out how to create such user. In JIRA they only way to create user is via mail ID. I tried to use our Team DL, but it seems JIRA does not allow to use DL a mail ID.
Can someone please suggest how can we create a generic user, which can point to our team DL and hence can be used in the integration?
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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