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How to make Log Work Mandatory for a ticket every time Assignee of the ticket changes?

Rohan Singh
Rohan Singh Jan 20, 2022

My use case is simple.

I want to ensure adoption of time trackign in my org.

In order to do that, I want to make sure that Assignee for a ticket can not be changed till the time the previous assginee has not logged work on that ticket.

 

How can I achieve this through automation.

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Zulfiqar Bin Zafar
Zulfiqar Bin Zafar
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Jan 20, 2022

Hello @Rohan Singh ,

  1. Go to "JIRA Administration" -> "Fields" -> "Field Configurations"
  2. Find your field configuration for your project and click "Configure" for it
  3. Find "Log Work" and click "Required"

 

This will apply to all projects for this configuration. If you do not want other projects to be affected, then you should create a new field configuration. (works for JIRA v6.3.13)

 

Thanks & Regards,

Zulfiqar Bin Zafar

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