How to automatically transfer freshdesk support ticket link

[Ido Sellinger]

HI,

We have the jira app 'freshdesk support', and the freshdesk app 'jira plus', 

which enables us to create issues in frsdhesk and automatically create from there a jira issue.

it looks like this in jira:

the field: 

which leads to:

and this is how we connect between the two platforms.

my question is, when i create a jira automation to transfer the issue to another project, how can i copy this link as well and make it linked to the newly created issue in the new project?

thanks

[Diana_Architect_ZigiWave]

@Ido Sellinger Hi. Did you manage to find a solution? 

[Ido Sellinger]

Hi @Diana_Architect_ZigiWave , 

I didn't find a solution unfortunately. I will take a look at your tool, thanks!

[Diana_Architect_ZigiWave]

.